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Customer Experience and Customer Service Trends to Explore in 2023 and Further On Trend #1. Let’s see in what direction you should look next year to strengthen your customer success strategy.

By improving CX, 84% of companies boosted their revenue, 95% of those reported an increase in customer loyalty, and 79% of them reduced costs.

The sense of happiness and comfort defines the choice of a brand, while 66% of consumers hope that brands can understand their unique needs and expectations.

89% of customers will make another purchase if they had a great experience with the brand, and only 18% of those who had a poor one will do so.

64% of consumers consider CX to be more significant than the price.

The following statistics prove that customer experience and customer success matter greatly for businesses: So, it looks like there’s still much work left to do when it comes to CX. Reshaping Your Business With CX and Customer Service Trends: Why Bother?Ĩ0% of CEOs claim their customers’ experiences are superior, while only 8% of their customers think so.

Read on to learn why exactly you need to follow those, what will be trendy in CX and customer service during 2023 and, most likely, for the next decade.

Why else would you be here looking for the top customer experience and customer service trends to follow in 2023? More than 72% of businesses claim that improving customer experience (CX) is their #1 priority today.